Shipping and Returns

Our Books

Many of our books are remainders, which means they're new books that are discounted.  *Remainder Marks* - Please note that some books may have a small texta mark on the base of the book to indicate they are a remainder. For more information please see our FAQs page. 

Shipping Times

For $10 Shipping New-Zealand-wide: We endeavour to process your item(s) within 24/48 business hours. We use a 3PL (third-party logistics) provider to process and ship your order from their Auckland-based warehouse). 

We offer $NZ10 flat rate shipping to anywhere in New Zealand.  We offer free shipping on all purchases of two or more Book Boxes.  This shipping discount is applied automatically at checkout.  

Unfortunately we do not ship to PO Boxes. 

Our full Shipping Policy can be found here

Returns 

If you have received items that are damaged or incorrect please email nz@bookgrocer.com (our office is based in Melbourne so our office hours are based on Australian Eastern Standard Time). 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For more information about our returns policy please visit our Refunds page.